According to the supermarkets we surveyed, the trolleys are generally in good condition and cannot be used without customer reports.
All the above-mentioned businesses stated that supermarkets should thoroughly clean their trolleys every week. If it is seriously dirty, it will be cleaned immediately and try to ensure that there are no stains, water stains or debris so that customers can use it normally.
We noticed that there are many customers with children in the supermarket pushing trolleys. Especially in Carrefour’s Shanghai store, there are four such cases in the same area. Two of the children are at least 5 years old and are still standing in the tall car.
“Our trolleys are large and there are certain conditions that allow children to enter, but many customers clearly exceed these conditions. Carrefour officials said.
On the Carrefour trolley, we can see obvious text and graphics, “cannot stand in the car”, “can only carry a one-and-a-half year old child, and the height cannot exceed 1 meter” and so on.
Wal-Mart stores have shopping carts with seat belts, while supermarkets, such as New Century, Skylight and Yonghui, use small trolleys and prohibit children from putting them inside because they are worried that if parents take their eyes off the car, they may Falling down and hurting.
But there are still many customers who do not listen. In addition, a small number of customers use trolleys as skateboards to play in the supermarket, placing trolleys at will, blocking the traffic of other customers, pushing them outside the supermarket or pushing them up and down the stairs. The company hopes to minimize this kind of uncivilized behavior for everyone’s convenience.
There is a word that people often use, “experiential consumption”. Whether to choose merchants to spend money, in addition to the basic factors of goods and prices, can the environment and services of the mall win the hearts of consumers?
Trolleys are commonly used items for shoppers, and they are also an important part of their consideration of whether supermarkets pay attention to “experiential consumption”. “Some supermarket trolleys are old and dirty, and the shopping environment is often similar, so you can see the service concept in small details. Consumer Liu said.
